The Support System page in ERP J2P provides a dedicated space for efficient management of support tickets, ensuring a streamlined approach to addressing user queries and concerns.
1. Ticket Overview #
Users are presented with a comprehensive overview that includes key metrics:
- Total Tickets
- Opened Tickets
- On Hold Tickets
- Closed Tickets
This dashboard-style presentation offers quick insights into the current status of support activities.
2. List and Grid View #
For enhanced flexibility, the Support System offers both list and grid views of support tickets. Users can choose the preferred view for a personalized and efficient ticket management experience.
3. List of Support Tickets #
The page displays a detailed list of support tickets with essential information:
- Created by (user)
- Ticket Code
- Attachments
- Assigned User
- Ticket Status (opened or not)
- Date of Creation
- Actions (Reply, Edit)
4. Ticket Actions #
Each support ticket includes actionable buttons for effective ticket management:
- Reply Button : Allows users to respond to the ticket directly.
- Edit Button : Enables users to make necessary edits to the ticket details.
5. View Ticket Details #
Clicking on a specific ticket opens a detailed view, providing users with:
- Comprehensive ticket information.
- The option to reply to the support ticket.
6. Add New Ticket #
Users can effortlessly add new support tickets as needed. This feature ensures a seamless process for logging and addressing user queries.
This functionality ensures that users can easily access, review, and respond to support tickets, fostering efficient communication between users and support teams.
In conclusion, ERP J2P’s Support System page offers a user-friendly interface for monitoring and managing support tickets. With clear metrics, intuitive actions, and flexible viewing options, the system facilitates effective communication and issue resolution within the ERP J2P product.
